Account & login
Can't log in or forgot your password? Email support and include your registered email.
Support
Need help with Lokally? We're here for you.
Payments
Questions about charges, refunds, or payment methods? We'll help you resolve it quickly.
Safety & scams
Report suspicious activity. Never share OTP or phone numbers in chat.
Contact support
Email us at support@lokally.my.
FAQ
Common questions for customers and service providers using Lokally.
What is Lokally?
Lokally is a marketplace that connects customers with independent service providers. We're not the service provider.
How do I find services near me?
Enable location and choose your radius. Lokally shows listings within that area so you can get help faster.
Can I chat before booking?
Yes. Use chat to confirm availability, price, and what's included before you book.
How do I list my service as a provider?
Create a listing with a clear title, category, price, description, and photos. Strong photos help you convert more bookings.
Why are photos required for listings?
Photos help customers understand what you offer and reduce misunderstandings. They also improve listing quality and trust.
How should I price my service?
Use a clear starting price and explain what's included. If pricing depends on scope, mention what affects the final quote in your description.
How do reviews work?
After a service is completed, customers can leave a rating and review. High-quality service and fast replies help you earn better reviews.
How do I stay safe from scams?
Keep communication on-platform. Never share OTP codes. Be cautious with requests to move payment off-platform.
I can't enable location permission. What do I do?
Check your device Settings → Location permissions and allow Lokally. Also ensure Location Services are enabled.
How do payments work?
Payments depend on your release setup. If you see a charge you don't recognize, email support with details so we can investigate.
What if a booking is cancelled or there's a dispute?
Contact support with your booking details. We'll review the situation and guide you through the next steps.
How do I contact Lokally support fast?
Email support@lokally.my. Include your account email, what happened, and screenshots if possible.