1 Definition of Personal Data
“Personal Data” refers to any information that relates directly or indirectly to an identifiable individual, including but not limited to:
- Name
- Email address
- Contact details
- Device identifiers
- IP address
2 Types of Personal Data We Collect
a. Information You Provide
- Registration details (if account features are enabled)
- Contact information submitted via forms
- Feedback, reviews, or inquiries
b. Automatically Collected Data
- IP address
- Browser type and device information
- Pages visited and interaction data
- Access time and session duration
c. Cookies & Tracking Technologies
We use cookies to:
- Enhance user experience
- Analyze website traffic
- Store preferences
You may disable cookies via your browser settings, but some features may not function properly.
3 Purpose of Processing Personal Data
Your personal data is processed for the following purposes:
- To operate and maintain the Lokally platform
- To provide personalized content and recommendations
- To improve website functionality and user experience
- To communicate updates, notifications, or promotional materials
- To ensure platform security and prevent misuse
- To comply with legal and regulatory requirements
4 Disclosure of Personal Data
Your information is never sold to third parties for marketing purposes.
We may disclose your data to:
- Service providers (e.g., hosting providers, analytics tools)
- Business partners (only where necessary for service delivery)
- Regulatory authorities, if required by law
All third parties are required to maintain confidentiality and comply with applicable data protection laws.
5 Data Security
We implement appropriate technical and organizational security measures to safeguard your personal data against:
- Unauthorized access
- Disclosure
- Alteration
- Destruction
However, no method of transmission over the internet is completely secure.
6 Data Retention
We retain your personal data only for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal, regulatory, or internal requirements
When no longer required, your data will be securely deleted or anonymized.
7 Your Rights Under PDPA
You may exercise the following rights in relation to your personal data held by us.
- Request access to your personal data
- Request correction of inaccurate or outdated data
- Withdraw consent for processing
- Request deletion of your personal data (subject to legal limitations)
To exercise your rights, please contact us at support@lokally.my.
8 Third-Party Links
Our platform may contain links to third-party websites or services. We are not responsible for their privacy practices or their content or policies. Users are advised to review the privacy policies of such third-party sites.
9 Cross-Border Data Transfer
Your personal data may be transferred to, stored, or processed outside Malaysia where necessary for service operation. We ensure that such transfers comply with PDPA requirements and that adequate safeguards are in place.
10 Consent
By using our website, you consent to the collection and processing of your personal data in accordance with this Privacy Policy.
11 Changes to This Privacy Policy
We reserve the right to update or amend this Privacy Policy at any time. Any changes will be published on this page with an updated effective date.
12 Contact Information
For any inquiries, requests, or complaints regarding this Privacy Policy or your personal data, contact us at support@lokally.my.